F03 B: Advanced Strategies Managing Dental Insurance and Treatment Acceptance

Course Summary:

The average office will have patient treatment acceptance of 38%. This results in tons of extra team time trying to follow up with these patients later, patients getting less healthy, and challenges filling the schedule and staying profitable. How we communicate with patients about insurance plays a huge role in this challenge, as well as how dentists communicate with patients prior to the front team handoff

Improving treatment acceptance is possible with just changing how we talk to patients about both their treatment needs as well as the insurance component. The result is happier and healthier patients, a more full schedule, and less wasted time by the front team needing to chase patients.

Course Objectives:

• Understand background ADA/AAP data
• Learn what many providers miss in documentation
• Review what insurance companies need to see for reimbursement